FAQ
1.Can l cancel my order?
You may request to cancel your order within 15 minutes of placing it by signing into your account, locating the order, and selecting Cancel Order.
If the 15-minute window or the Cancel Order button does not appear, the window has passed and we're unable to cancel an order beyond this time period.
If you are able to cancel your order, your payment method will not be charged.
If you are unable to cancel your order, we will charge your payment method and ship the items to you. After the items are shipped, you may process a return through your account or contact us. Our customer service team will be happy to assist you with the return process.
2.My tracking shows as delivered, but I did not receive my package.What should I do?
We understand that delivery issues may occur and we apologize for any inconvenience this may cause. If it has been more than 5 days since your package was updated to a “delivered” status and your merchandise has not been received, we ask that you take the following steps prior to contacting our customer service team.
- Locate your tracking number in your shipping confirmation email or by logging into your account to verify the status of your order and your shipping address.
- Please look around your property to see if your package was tucked away out of sight by your delivery driver. Please check all entrances, or mail reception areas, if applicable.
- Check with members of your household and neighbors to see if they have received the package on your behalf, unless you have health or safety concerns.
If you still cannot locate your package, you may also contact us directly, and we will be happy to provide further assistance.
3.How do I check my order status?
1.Enter the email address you provided when placing your order.
2.Click to submit
If you cannot find your order, please contact us at: lmafashion@outlook.com
4.My order was delivered, but I did not receive all of the items in my order. What should I do?
Please review your shipping confirmation email order history to verify that all items were shipped in a single package. After confirming the number of packages you should have received, if any items are still missing, please contact us so we can resolve the issue promptly.
5.My order was canceled, why do I still see a charge?
When an order is canceled, you may have a pending authorization, which is not an actual charge. Banking institutions generally take up to 8 business days to release a credit authorization hold. However, American Express, Mastercard, and PayPal may take longer. If your order was cancelled successfully, we recommend reaching out to your credit card company directly to expedite the process if necessary.
6.What happens if my package is returned after it is shipped?
On occasion, packages are returned to us as undeliverable. When the carrier returns an undeliverable package, you will be issued a full refund (including shipping charges).
Orders that are returned to our warehouse as undeliverable are not able to be re-shipped. If you would still like to purchase the undeliverable items, you are welcome to place a new order on our website.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4-6 weeks from the estimated delivery date, please contact us.
7.What is the estimated delivery date of my order?
We will provide an estimated delivery date in your order confirmation email. If you know your order number and billing postal code, you can check your package status in the “Order Tracking” section on the www.lmafashion.com page. If you don't remember your order number, log in to your online shopping account to look it up. If you don't have an online shopping account, please contact lmafashion@outlook.com for assistance.
8.What if I don't know my order number?
You can log in to your online shopping account to retrieve your order number. If you do not have an online shopping account, please contact lmafashion@outlook.com for assistance.
9.Do you offer delivery service?
Yes. For more information, please visit our Shipping Page.
10.Can I change the size, color or quantity of my order?
Once an order is submitted, and confirmed, the system is unable to make any changes. To make changes, you must first cancel the existing order, and place a new order with the correct information.
11.What is your shipping policy?
For more information on our shipping policy, please visit here.
12.Why was my order canceled?
Your order may have been canceled for the following reasons:
- Due to an unforeseen shortage in merchandise stock.
- For your protection, we cancel any orders that are flagged as suspicious by our Risk Management Team.
- We are not responsible for pricing, typographical or other errors in any offer and reserve the right to cancel any orders resulting from such errors, even after the order has been accepted.
We do not charge our customers for canceled orders. A transaction on your statement may indicate an authorization hold was placed on the funds associated with the order, but the authorization should be reversed within five to seven business days. If you would like to proceed with your purchase, a new order must be placed. Please contact us if you need assistance with your order.
13.Can I change my address once my order has been placed?
Once an order is submitted, we do not have the capability to change a shipping address. To make an address change, we would have to cancel the order and replace it with the correct address.
14.If I did not receive an email, how can I track my package?
If you know your order number and billing zip code, you can track your package under the Order Tracking section at the bottom of lmafashion.com or on our Customer Service page.
15.What if my merchandise is incorrect or damaged?
As a mid-to-high-end clothing brand, we take such matters very seriously. We have full confidence in our product quality and strive to resolve any issues you may encounter while using our merchandise. You can click here to learn about our return process.
- If you received the wrong item, please note "Incorrect Item Shipped" in the remarks.
- If the item is damaged, please note "Damaged/Defective Item" in the remarks.
Then please ship the item back to us. Our team will review and process your refund. If you have any questions or concerns, contact us via https://outlook.live.com/ so that we can resolve the issue promptly.
16.How long will it take for my return to be received and a refund issued?
Please allow 7 to 10 days to process your return. If your return is accepted, your refund will be issued to your original method of payment. Depending on how long it takes for your financial institution to credit your account, your refund may take up to one additional week following the processing of your return before it is reflected in your account.
Please note that our return processing and refund timeline can take longer during the holiday season.
17.What is your return policy?
We’ve extended your time to make returns during the holiday shopping season. Items purchased between November 15, 2025 and December 15, 2025 are eligible to be returned for a refund until January 15, 2026. Our standard 30-day return policy applies to items purchased on or after December 16, 2025.
We accept returns by mail. If you return an item within 30 days of receiving it, you will receive a refund. Returned items must be in the same condition as when received: unworn, undamaged, unaltered, and accompanied by the original tags, packaging (if applicable), and proof of purchase. Returns that do not meet these conditions will not be accepted and will be returned to you with an explanation. You are responsible for shipping costs.
Your product may include a tag indicating that it must be retained for returns. Once the tag is removed, the item cannot be returned.
Return Address:ROOM 2106, LEVEL 2 SHEUNG SHUI CENTRE,
3 CHI CHEONG ROAD, SHEUNG SHUI, N.T. HONG KONG
Recipient:Lily Tang
Phone:852-91337262 & 852-91377933
To make sure all of our customers have the best shopping experience, we may restrict or refuse future transactions if we identify an unreasonable return pattern.
18.What happens if my package is returned after it is shipped?
On occasion, packages are returned to us as undeliverable. When the carrier returns an undeliverable package, you will be issued a full refund (including shipping charges).
Orders that are returned to our warehouse as undeliverable are not able to be re-shipped. If you would still like to purchase the undeliverable items, you are welcome to place a new order on our website.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4-6 weeks from the estimated delivery date, please contact us.
19.Did you receive my return?
Once your returned item arrives, we will send you an email confirmation. If your return request is approved, we will initiate the refund process, and you will receive a separate email confirmation at that time.
20.How do I make a return?
You may ship back the item for a refund within 30 days of receiving it. For details, please refer to our return policy.
21.How should I know what size to choose?
All of our products offer a size guide to provide you with general guidelines in the product details section.
22.What payment types are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover, as well as third-party payment methods including PayPal. Please visit our International Shipping page to view all accepted payment methods for U.S. orders.
23.Is there a limit for how many items I can add to my cart?
Certain products may have a unit limit that can be purchased within a period of time.